PRIVACY POLICY

Choyce Electrical Pty Ltd Privacy Statement

1. Our commitment to privacy

We respect our customer’s right to privacy and look to manage any personal information in a transparent and open manner in accordance with applicable laws, in particular the Privacy Act (Cth) and the Australian Privacy Principles. This Policy provides you with general information about how Choyce Electrical manage your personal information. 

2. The personal information we collect

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable.  It includes sensitive information.  We may ask for a broad range of personal information in order to provide you with our services. 

Generally, we will ask for the following types of personal information:

• name
• address
• contact details (i.e. phone number/address) 

We will collect your personal information only where it is reasonably necessary for one or more of our functions or activities. We will also ensure that collection of your personal information is relevant to and not excessive for the purposes for which it is collected and used. 

We will generally collect your personal information directly from you. We collect your personal information:

• from you using written forms, telephone conversations, emails or mobile and/or messaging technology;
• websites and social media,
• in person,
• publicly available information; or
• other organisations or persons. 

We might sometimes obtain information about you from third parties such as our customers and contacts.  If we receive personal information from such third parties or if it is not publicly available and such information is not reasonably necessary for one or more of our functions or activities, then we will destroy or de-identify the information.

3. Use and disclosure

We collect this information so we can understand your requirements and provide you with a product or service.

We may also use personal information we hold about you to send you communications about our products and services but we will not send you communications if you have told us that you do not want to receive them.

Apart from that, we will only use your personal information to the extent necessary to provide you with excellent service and to improve the quality of our services to you, to assess and process any application you may make for credit and to manage any account you may have with us.

Except with your consent, we will not disclose personal information we hold about you to anyone else other than to

• a third party in order to be able to provide you with a product or service;
• a debt collection agency or law firm;
• credit reporting agencies;
• government, statutory or regulatory body, or
• any other organisation or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them. 

4. Others who may have access to information

Sometimes we use external service providers who may have access to some personal information we collect.

5. Direct marketing

Choyce Electrical will not use or disclose personal information about you that we hold for the purpose of direct marketing, except where:

• you have given consent to the use of your personal information; 
• it is impracticable for us to obtain consent and we provide a simple method for you to opt out; or 
• you would reasonably expect us to use or disclose the information for that purpose and we provide a simple method for you to opt out. 

6. Collection of sensitive information

We do not generally collect sensitive information about you unless you have given your consent and the information is reasonably necessary for us to perform the services. There may be other instances where sensitive information is collected, such as where it is required under local laws or a court/tribunal order, or where a permitted general or health situation exist in relation to the collection of the information by us.

7. Information security

We take reasonable steps to ensure that all personal information we hold is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. We maintain security over our premises and access to our computer systems is limited by user identifiers and passwords.

We store your personal information in:

• computer systems;
• electronic databases;
• digital records; and
• hard copy paper files.

We will keep your personal information only as long as necessary for any purpose for which it may be used or disclosed by us.

8. Cross-border disclosure of personal information

In cases where Choyce Electrical employs the services of suppliers who are located overseas to collect, use, process or otherwise handle the personal information on its behalf, we will require such suppliers to handle the information in a manner consistent with our policies and where appropriate, we will put a contract in place with any external suppliers to ensure that your personal information is protected.

Some exceptions may apply, such as where you have given your consent to the disclosure of the information upon being informed by Choyce Electrical, or where the disclosure is required by local laws or a court/tribunal order.

9. Our websites

You may use many sections of our websites anonymously, but any information you choose to submit to us via our sites (eg send us an email) will be treated in accordance with this Policy.

We may also record details of your visit to our sites such as your server address, domain name and browser type, the date and time of the visit, the information downloaded, customer ID code, and links from other sites followed to get to our sites – this information is anonymous and is only used for statistical and website development purposes.

We may store and process personal information collected from you in any country in which our hosting providers maintain facilities. By using our services, you consent to the disclosure of your information among these facilities, including those located outside your country.

10. Links to other websites

Choyce Electricals’ website may contain links to other websites. Choyce Electrical is not responsible for the privacy practices or the content of the other websites.

11. Anonymity and pseudonymity

The Australian privacy legislation allows for the option of not identifying yourself or using a pseudonym unless we are required or authorised by law to identify you or it is impractical to deal anonymously or using a pseudonym.

12. Correction of your personal information

If any personal data is inaccurate, out of date, irrelevant, misleading or incomplete, you may request that the data be amended, or we may determine that it should be removed. You may request that we notify any other entities of the correction, where we have previously disclosed such information to another entity.

If we refuse to give you access to or correct the personal information as requested by you, we will provide the reasons for the refusal and the mechanisms available should you wish to lodge a complaint. We will always take reasonable steps to give access to you or make corrections in a way that meets your needs as well as the needs of Choyce Electrical.

13. Changes to this Policy

Please note this Privacy Policy will change from time to time. We will post changes to our Privacy Policy on this page. Please check this page regularly to keep up-to-date. 

14. Contacting us about privacy

If you have any questions about the Choyce Electrical Privacy Policy, of if you wish to enquire about any privacy issue, make a request for access to information, or lodge a complaint in relation to the same, please contact:

15. Privacy Officer

Choyce Electrical – accounts@choyceelectrical.com.au